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FAQs

 

WHEN WILL MY ORDER BE DISPATCHED?

  • All consumer orders received and processed in our system will receive an order confirmation and will be scheduled for dispatch within 48 hours of receipt.  (At busier times, quoted lead times can be longer)

 

How do I track my order?

I have a PlayWithTheBest.com account

Log into your account, and check your recent orders.  If the order has been dispatched, a courier company and tracking number will be shown.  If you haven't received an email yet, not to worry! Your order will usually take up to 48 hours to be dispatched.  (At busier times, quoted lead times can be longer)

I don't have a PlayWithTheBest.com account yet

As soon as your order has been dispatched, you'll receive a shipping confirmation by email. You will then be able to track your order using the courier and tracking number showing in the email.  If you haven't received an email yet, not to worry!  Your order will usually take up to 48 hours to be dispatched.  (At busier times, quoted lead times can be longer)

UK DELIVERIES can be tracked here
INTERNATIONAL DELIVERIES (Outside of UK) can be tracked here

Please note, tracking can take around 24-48 hours to be updated after dispatch.
 

 

Do I need to pay Customs or Import Fees?

  • All orders are shipped from the UK.  For international deliveries, some countries in and outside of Europe may be subject to additional Customs or Import Fees.
  • The grand total of your order displayed at the checkout does not include any Customs or Import Fees.
  • The carrier, prior to delivery, will inform you of any additional Customs or Import Fees if required.  These will need to be paid directly to the carrier.  They will then arrange delivery with you.
  • If you choose to refuse the Customs or Import Fees, and your order is returned to us, a shipping & handling fee will be deducted from your refund.
  • If you’re unsure as to whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.